Shipping Policy
This Delivery Policy outlines how Delune Global FZE manages order shipping, delivery timeframes, fees, and payment confirmation for orders placed on www.Delune.ae.
1. Delivery Process
We ship all orders from our UAE-based studio in Ajman. Once your payment is successfully processed and confirmed, your order will be prepared for shipment within 1–3 business days. You will receive a dispatch confirmation once your package is handed to the courier.
2. Shipping Within the UAE
- Free Shipping: Orders over AED 150 qualify for free shipping across the UAE.
- Standard Shipping: A flat fee of AED 24 applies to orders under AED 150.
- Estimated Delivery Time: 1–3 business days from dispatch, depending on location.
Please note that same-day pickup is not currently available from our DIFC location while it undergoes refurbishment.
3. International Shipping
We do not currently offer international shipping directly from www.delune.ae. However, select Delune products are available on third-party platforms like Noon and Amazon.ae, which may offer international delivery — their delivery policies apply for those orders.
4. Payment Confirmation
Once your online payment is completed, a confirmation will be sent to you immediately via email. This email will include your order number, billing summary, and shipping information. If you do not receive confirmation within 15 minutes, please check your spam/junk folder or contact us at concierge@delune.ae.
Note: We currently do not accept Cash on Delivery (COD). All payments must be made securely online using Visa or MasterCard.
5. Delivery Conditions
Delune is not responsible for delays caused by incomplete or incorrect shipping information. Please ensure your delivery address is accurate before confirming your order.
Should your package be returned due to non-delivery, we will contact you for re-delivery arrangements. Additional shipping fees may apply in such cases.
