Terms of service

Last updated: 29 September 2026

1. About Us and These Terms

This website and online store, Delune.ae, are operated by Delune Global FZE, trading as Delune and also known as Delune Dubai. In these Terms, "Delune", "we", "us" and "our" refer to Delune Global FZE.

These Terms govern your use of our website and related services and purchases made through our store (collectively, the "Services"). Our store serves customers in the United Arab Emirates and is powered by Shopify.

By using the Services or placing an order, you agree to these Terms and the applicable policies referenced below. Our Privacy Policy explains how we handle personal information.

Nothing in these Terms excludes, restricts or overrides any consumer rights or obligations that cannot lawfully be excluded under applicable UAE law.

2. Eligibility and Customer Accounts

To place an order, you must have the legal capacity to enter into a binding contract under applicable UAE law. If you do not, a parent or legal guardian must place the order on your behalf.

You must provide accurate, complete and current contact, delivery and payment information and be authorised to use the payment method selected.

If you create an account, keep your access details confidential and notify us promptly if you suspect unauthorised use. You may not sell or transfer your account to another person.

3. Product Information and Safe Use

We take reasonable care to describe and display our products accurately. Colours and appearance may vary slightly depending on your screen settings, lighting and product packaging updates. This does not affect your rights if a product is defective or materially different from its description.

Product availability, descriptions and ranges may change. Changes will not alter the agreed terms of an order already accepted by us without your agreement, except where permitted by law.

Please read the product label, ingredients, directions and warnings before use. Use products only for their intended purpose and follow any product-specific precautions. Individual experiences and results may vary.

General beauty and wellness content on our website is for information only and does not replace professional medical advice.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products. An automated acknowledgement confirms receipt of your order; acceptance occurs when we expressly confirm acceptance or dispatch the products.

We may decline or cancel an order for a legitimate reason, including unavailable stock, an unresolved pricing error, failed payment, suspected fraud or delivery outside our supported area. We will notify you and refund any payment collected for products we cannot supply.

Please check your order carefully before submitting it. If you need to change or cancel it, contact us promptly. We may be unable to make changes once fulfilment has begun, without affecting any cancellation or other rights available under applicable law.

Products are sold for personal or household use. Commercial resale or wholesale purchases require our prior written agreement.

5. Prices, Payments and Promotions

Prices are displayed in United Arab Emirates dirhams (AED) and include applicable VAT. Any delivery charges or other applicable fees will be shown before you complete your order.

The total payable is the amount shown at checkout and confirmed for your accepted order. Future price changes do not affect orders already accepted.

You must use a valid payment method that you are authorised to use. Orders are subject to payment authorisation and any necessary verification.

Payment services and instalment options, where offered, may be subject to the relevant provider's eligibility requirements and separate terms. Those terms do not replace our obligations as the seller.

Promotions may have specific eligibility requirements, expiry dates and exclusions. These will be stated with the offer. Where promotion terms differ from these Terms, the specific promotion terms apply to that offer, subject to applicable law.

6. Shipping and Delivery

We deliver to supported addresses within the UAE. Available delivery options, charges and estimated delivery times are shown at checkout or in our Shipping Policy.

You are responsible for providing a complete and accurate delivery address and a reachable contact number. Any additional charges resulting from an incorrect address or a requested redelivery will be explained before being charged.

Delivery estimates may be affected by circumstances outside our reasonable control. If a significant delay occurs, we will provide reasonable assistance and information about available options, subject to your legal rights.

We remain responsible for your order during delivery arranged by us until it is received by you or a person you authorise to receive it.

If your order is missing, damaged or incorrect, please contact us promptly so we can investigate and arrange an appropriate resolution. A request to report an issue promptly does not remove any statutory rights.

7. Returns, Exchanges and Refunds

Our Refund Policy explains the conditions and process for returns, exchanges and refunds.

Any restrictions on change-of-mind returns, including restrictions relating to opened or used products, do not limit your rights concerning defective, damaged, incorrect or misdescribed goods.

Where applicable law requires a remedy, we will provide the appropriate repair, replacement, refund or other remedy in accordance with that law.

8. Intellectual Property

The website's design, text, photography, graphics, videos and other content are owned by or licensed to Delune Global FZE, except where otherwise identified. They are protected by applicable intellectual property laws.

You may browse the website and use its content for personal, non-commercial purposes. You may not reproduce, sell, modify or commercially exploit our content without permission, except where permitted by law.

Delune names, logos and brand materials belong to their respective rights holders. Shopify and other third-party names and logos belong to their respective owners. Using our website does not grant ownership of or a licence to these rights beyond ordinary use of the Services.

9. Third-Party Tools and Links

Our Services may include third-party tools, payment services or links to external websites. These providers may have their own terms and privacy policies, which you should review before using their services.

We do not control independent third-party websites or their content. However, using third-party providers does not remove any responsibility we have under applicable law for our own Services or your purchase from us.

10. Relationship with Shopify

Our store is powered by Shopify, which provides the technology enabling us to offer the Services. Purchases from this store are made directly from Delune Global FZE, not Shopify.

Delune Global FZE is responsible for its products, orders, fulfilment and customer service. Shopify is not the seller of our products and does not assume our obligations as the seller. Nothing in these Terms excludes any liability that cannot lawfully be excluded.

11. Privacy

Our collection and use of personal information are described in our Privacy Policy. Shopify may also process certain information under its Consumer Privacy Policy.

As explained in those policies, information may be processed by Shopify and other providers outside the UAE, subject to applicable data protection requirements.

12. Reviews and Feedback

If you submit a review or other content intended for publication, you give us a non-exclusive, royalty-free licence to reproduce, display and share that content for operating and promoting our store, subject to applicable privacy law.

You retain ownership of your content. We will not materially change a review's meaning or present it misleadingly. Private customer support messages are not treated as public reviews under this clause.

Your submissions must be accurate to your experience, lawful and respectful of others' intellectual property and privacy rights. Please disclose any incentive received for a review and avoid including sensitive personal information.

We may remove content that is unlawful, fraudulent, abusive, unrelated to the product or otherwise breaches these Terms. We do not promise payment for unsolicited suggestions or feedback unless separately agreed.

13. Errors and Corrections

We may correct typographical errors or inaccurate information about products, prices, offers or availability.

If an error affects your order, we will contact you to explain it and, where appropriate, ask whether you wish to proceed on the corrected basis or cancel for a refund. We will not charge an additional amount without your agreement.

Any cancellation or correction remains subject to applicable law and your rights relating to an accepted order.

14. Acceptable Use

You must use the Services lawfully. You must not:

• Commit fraud, impersonate others or submit false information.
• Infringe intellectual property, privacy or other legal rights.
• Harass or threaten our staff or other users.
• Upload malicious software, send spam or attempt unauthorised access.
• Collect other users' personal information without authority.
• Disrupt the website, bypass security measures or use automated systems in a way that causes harm or excessive load.
• Copy or commercially exploit the Services without permission.

15. Automated Agents

If you use an automated shopping assistant or other software agent, you remain responsible for ensuring it acts within your authority and complies with these Terms.

Automated agents must identify themselves where technically supported, respond truthfully to requests to identify automated activity and respect access restrictions. They must not bypass security controls, conceal their identity to evade restrictions or continue accessing the Services after access has been prohibited.

We may limit automated access to protect security, availability and the integrity of the Services.

16. Suspension and Termination

We may restrict or suspend access where reasonably necessary to address fraud, security risks, unlawful activity or a material breach of these Terms. Where appropriate, we will notify you and provide an opportunity to resolve the issue.

Suspension or termination does not remove your rights relating to existing purchases, refunds or complaints, or our obligation to fulfil an accepted order or provide an appropriate refund.

Provisions intended to continue after termination, including intellectual property and dispute provisions, remain applicable.

17. Website Availability and Warranties

We take reasonable steps to maintain the website but cannot guarantee uninterrupted or error-free access. We may temporarily suspend parts of the Services for maintenance, updates or security reasons.

To the extent permitted by law, we do not provide additional warranties about website availability beyond those expressly stated.

These Terms do not exclude mandatory product warranties, requirements that goods meet their agreed description, or remedies available under applicable UAE consumer protection law.

18. Liability

We are responsible for our obligations as the seller in accordance with applicable law. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, personal injury or any other liability that cannot lawfully be excluded or limited.

To the extent permitted by law, we are not responsible for indirect or consequential business losses, including lost business profits, arising from use of Services intended for personal and household purposes.

Any limitation in these Terms applies only where lawful and does not restrict mandatory consumer remedies.

19. Responsibility for Misuse

To the extent permitted by law, you may be responsible for reasonable losses directly caused by your fraudulent or unlawful use of the Services or infringement of another person's rights.

This does not make you responsible for losses caused by our own breach, negligence or misconduct, or merely for using the Services normally or exercising your consumer rights.

20. Events Outside Our Control

If an event outside our reasonable control affects performance, we will take reasonable steps to reduce its impact and inform affected customers where appropriate.

This does not permit us to retain payment for goods we cannot supply or remove any cancellation, refund or other rights available under applicable law.

21. General Provisions

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure or delay in enforcing a provision does not constitute a waiver of that provision.

These Terms, the policies incorporated into them and the specific terms confirmed for your order form the agreement between you and us. They do not exclude binding representations or rights that applicable law protects.

We may transfer our rights and obligations as part of a lawful business transfer, provided this does not reduce your rights or materially disadvantage you. We will give notice where required.

22. Governing Law and Disputes

These Terms and purchases through our store are governed by the applicable laws of the United Arab Emirates.

Please contact us first if a dispute arises so we can attempt to resolve it. You retain the right to contact the competent consumer protection authority or bring a claim before the UAE courts with jurisdiction under applicable law.

23. Changes to These Terms

We may update these Terms to reflect changes to our Services or legal requirements. The updated version and its effective date will be published on this page, with additional notice where required by law.

Changes apply prospectively and do not retrospectively alter accepted orders without your agreement, unless required by law.

24. Contact Us

For questions about these Terms or assistance with an order, contact:

Delune Global FZE
Trading as Delune / Delune Dubai
Website: delune.ae
Email: concierge@delune.ae