Shipping policy
At Delune, we believe beautiful things should arrive beautifully — and that starts with transparent, fair shipping.
Which Website Should I Use?
Delune.ae is for delivery within the UAE only. For delivery outside the UAE, please visit our separate international website, Delune.co.uk. As our global fulfilment arrangements evolve, some orders placed on Delune.co.uk may also be dispatched from Dubai. The shipping information on this page applies only to orders placed on Delune.ae; please refer to Delune.co.uk for international shipping information.
Delivery Across the GCC
Delivery to other GCC countries is currently paused due to the regional conflict. We will update this table as soon as that changes.
| Country | Delivery status |
|---|---|
| United Arab Emirates | Delivering as normal |
| Saudi Arabia | Paused due to the regional conflict |
| Qatar | Paused due to the regional conflict |
| Kuwait | Paused due to the regional conflict |
| Bahrain | Paused due to the regional conflict |
| Oman | Paused due to the regional conflict |
Our Shipping Options
Free Standard Shipping
We offer free Standard Shipping on all UAE orders of 149 AED or more. No codes, no catches — just add your favourites to your cart.
Standard Shipping
For orders under 149 AED, a flat shipping fee of 20 AED will be applied at checkout.
Delivery Contact Number
Please enter a working UAE phone number at checkout. We ship local orders with Aramex, who require a local UAE number to arrange delivery. Please double-check your number before placing your order to help avoid delivery delays.
Delivery Times
We dispatch orders Monday to Friday, excluding public holidays.
Standard Shipping typically takes 1–3 business days from dispatch.
Holiday Closures
Delune is a small business run by one person, so I occasionally take a holiday during the year. I announce these breaks on our social media page. During these times, I’m unable to make or dispatch orders; this resumes when I return. Please check for any holiday updates before ordering, as delivery may take a little longer. Thank you for your patience and for supporting my small business.
Need Assistance?
Have a question about your order or need help? We’re always happy to assist.
Please reach out to us at concierge@delune.ae
