Product Verification at Delune

At Delune, product authenticity is not just a promise - it’s a system. As a direct manufacturer and first-party distributor, we maintain full control of every step in our production and fulfillment process. There are no third-party bottlers or repackagers. This vertical integration allows us to trace every item back to its origin - ensuring you receive only genuine, high-quality Delune products.

We recognize the challenges consumers face in regions where counterfeit goods are unfortunately common. Imitation culture has made product trust difficult in some markets, including the Gulf. That’s why we take deliberate measures to protect our brand - and your confidence.

🔐 How We Guarantee Authenticity

  • Direct Manufacturing & Distribution: All Delune products are produced and fulfilled in-house. Each batch is recorded, tracked, and can be verified internally. If you have concerns about a product, we can cross-reference it against our production system to confirm its legitimacy.
  • Authorized Sales Channels: Genuine Delune products are only sold through verified and licensed partners:

🧾 Verifying Your Delune Product

If you have any questions about the authenticity of your Delune product, please reach out to our customer service team. We’ll promptly assist with the verification process. If possible, include the following:

  • Order Number: From our website or one of our authorized retail partners
  • Product Details: Name, scent/variant, size, and packaging style
  • Proof of Purchase: Receipt, invoice, or order confirmation

🚫 Protecting Yourself From Counterfeits

We strongly advise against purchasing Delune products from unauthorized third-party sellers or unverified marketplaces. Counterfeit goods may not only fall short of our standards — they may pose health risks due to unknown ingredients and poor storage conditions.

By purchasing directly through our website or via Noon and Amazon UAE, you are guaranteed to receive a verified Delune product with full traceability and safety assurance.

📣 Still Have Questions?

We’re here to help. If you have any questions or concerns, feel free to contact our customer experience team at concierge@delune.ae. Your trust in Delune is everything to us — and we’re committed to upholding it.