Product Verification at Delune

At Delune, we take pride in the quality and authenticity of our products. As a first-party manufacturer and distributor, we control every step of the process, from creation to delivery. This means there are no middlemen involved, giving us complete oversight and ensuring the highest standards are met. Because of this direct control, we can confidently verify the authenticity of any Delune product.

We understand that concerns about counterfeit products are valid, particularly in regions where counterfeit goods are unfortunately prevalent. In some markets, including ours, a culture of imitation can make it challenging to be certain of a product's origin. We want to assure you that every Delune item is genuine when purchased through the correct channels. Here's how you can be sure you're receiving a genuine Delune product:

How We Guarantee Authenticity:

  • Direct Manufacturing and Distribution: We manufacture all our products ourselves. This means we have detailed records of every item produced, allowing us to verify its origin and authenticity. If you have any concerns about a product's legitimacy, we can cross-reference its details with our production records.
  • Authorized Retailers: Currently, genuine Delune products are exclusively available through the following channels:

Verifying Your Delune Product:

If you have any doubts about the authenticity of your Delune product, please don't hesitate to contact us. We're happy to assist you with the verification process. Simply reach out to our customer service team through [Insert contact information - email address, phone number, contact form link] with the following information, if possible:

  • Order Number: If you purchased from our website or an authorized retailer, please provide your order number.
  • Product Details: Please describe the product in detail, including the model name, color, and any other identifying features.
  • Proof of Purchase: A copy of your receipt or order confirmation will be helpful.

We will promptly investigate your inquiry and confirm the authenticity of your Delune product.

Protecting Yourself from Counterfeits:

We strongly advise against purchasing Delune products from unauthorized sellers or marketplaces. Counterfeit products may not meet our quality standards and could potentially be harmful. Sadly, the prevalence of counterfeit goods in some markets makes this a significant concern. By purchasing directly from our website or our authorized partners (Noon and Amazon in the UAE), you can be confident you are receiving a genuine Delune product and avoid the risks associated with counterfeits.

We are committed to providing our customers with high-quality, authentic products. Our direct manufacturing and distribution model allows us to guarantee the authenticity of every Delune item sold through our official channels. If you have any questions or concerns, please don't hesitate to contact us.