Return & Exchange Policy

• 30-Day Limit: You have 30 days from the date you purchased your item on Delune.ae to exchange it in one of our stores.
• No Refunds After 30 Days: We cannot offer refunds for items purchased on Delune.ae if more than 30 days have passed since the purchase date. Returns for a refund (by mail or in-store) are not accepted after this 30-day period.
• Exchanges:
  • We cannot process exchanges by mail for items bought on Delune.ae or Delune items bought from other websites/sellers.
  • We can exchange your new or gently used Delune product at any of our physical store locations within 30 days of the original purchase date.
• Conditions for Returns/Exchanges: For an item to be eligible for an exchange (in-store within 30 days), or if you attempt to return an item, please note:
  • Items sent back to us outside the 30-day window may not be accepted.
  • Items must be in new or gently used condition.
  • You need the original Delune packing slip.
  • The item must have been originally purchased directly from Delune.
  • Items that don't meet these conditions might not be credited or returned to you.
• Parcel Forwarding Services: If your order was shipped to a parcel forwarding company, Delune cannot provide replacements or refunds for items you report as missing or damaged if we reasonably believe the delivery to the forwarding company was successful.

Important Note Regarding Essential Oils: Please be aware that essential oils are not eligible for exchange if the product seal has been broken or the oil has been opened. To qualify for an exchange, essential oils must remain in their original, unopened condition.