Returns Policy
Because Delune products are personal-care, cosmetic and fragrance items, all sales are final. We do not accept voluntary returns, exchanges or refunds for change of mind, scent preference, ordering error, or any non-faulty product that has been opened or used.
Exceptions
- Damaged, broken, defective, incorrect or materially misdescribed items: Contact us promptly through our contact form with your order number and clear photographs. Keep the product and its packaging until we provide instructions. Delune will provide the remedy required under applicable UAE consumer law.
- Medically verified allergic reaction: Stop using the product and contact us promptly. Provide your order number, photographs, the product or batch details, and a dated note or medical report from a UAE-licensed doctor or clinic identifying the diagnosed reaction and the product believed to have caused it. An allergy refund cannot be approved without this medical evidence.
Please do not return anything until Delune provides return instructions. Any approved refund will be made to the original payment method.
Your legal rights: Nothing in this policy excludes, restricts or replaces any mandatory rights or remedies available under UAE law.
